At Gempioner, we want you to feel great wearing our jewelry, hair accessories, belts, hats, and everyday stylish pieces. If something isn't quite right, we've made returns & exchanges simple, kind, and straightforward.
1. Eligibility for Returns
Return window: Returns must be started within 30 days of delivery (using your tracking number).
Item condition: Items must be unused, unworn, and in original condition — all tags, packaging, dust bags, and accessories included. Please try accessories gently, without stains, scratches, or damage.
Non-returnable items: Final sale items, personalized/custom pieces, and limited-edition accessories are not returnable unless defective.
2. How to Start a Return
Email us at support@gempioner.com with:
- Your order number
- Which item you're returning
- Reason (size, style, fit, etc.)
We'll reply within 24 business hours with your Return Authorization (RA) number and return label (US orders) or instructions (international).
Pack your item safely:
- Use original packaging or protective wrapping.
- Include all original parts, tags, boxes, and dust bags.
- Write or print your RA number clearly on the outside of the package.
- Do not stick labels directly onto product packaging.
Return to:
Gempioner Fulfillment 25 1ST AVE SW, STE A WATERTOWN, SD 57201-3507 USA
Return shipping cost: You are responsible for return shipping. We recommend trackable shipping.
3. Refunds
Once we receive and inspect your return (usually 3–5 business days after delivery to our warehouse):
- We will refund the full product price to your original payment method.
- Original shipping fees are not refunded unless the return is due to our error (wrong item, defect).
Refund times:
- Credit Card: 3–7 business days
- PayPal: 1–3 business days
- Apple Pay / Google Pay: 2–5 business days
You'll get a confirmation email once processed.
4. Exchanges
We accept 30-day exchanges for:
- Different size
- Different color
- Different style (same price or different)
How to exchange:
- Note your desired replacement in your return email.
- If the new item is more expensive: you pay the difference.
- If cheaper: we refund the difference.
After inspection, we ship your new item within 1–3 business days — US exchange shipping is free.
5. Defective or Wrong Items
If you receive a damaged, defective, or wrong item:
- Contact us within 7 days of delivery.
- Send photos/videos of the item + your order number.
We will:
- Cover all return shipping (domestic & international)
- Offer: full refund, free replacement, or correct item reshipment
For heavily damaged delicate accessories, we may waive the return — you may keep or discard it.
Important Notes
Gempioner is not responsible for lost, stolen, or damaged return packages. Items that are used, damaged, missing tags, or not in original condition may be refused or charged a 20% restocking fee. If refused, we can send the item back to you at your cost.